FAQ

Will you reserve yarn for me? 

We are unable to reserve yarn at this time. All items are sold on a first come first served basis. Please email us to let us know what you'd like to see in future updates. We'd love to hear from you! 


 

Will you dye custom colorways? 

We do custom orders on a case by case basis. The order minimum for custom orders is 3 skeins. Contact us at purlandply@gmail.com for more information regarding custom orders.


How can I become a stockist of Purl & Ply yarn?  

Thank you for your interest in a wholesale account. Please contact us via the contact page or send us an email at purlandply@gmail.com for more information.


Can I return my items? 

We want you to be 100% satisfied with your Purl & Ply order. We will accept returns and issue refunds for damaged or defective products only within 14 days of the original purchase date. Sale items, discounted items, club shipments, OOAK (one of a kind) skeins, and gift cards will not be eligible for return/refund. If an item is returned, buyer is responsible for all shipping charges incurred. Items must be in original condition; e.g. not used, crocheted, or knit with. 

Tangled yarn or knots in skeins while winding in a ball or cake does not qualify as damaged or defective. If you do not have access to a swift and ball winder, we will gladly cake your yarn for you. Please leave us a note on your order if you'd like this service.

Please understand that hand dyed yarn is art. No two skeins are exactly alike even if they are dyed in the same batch. We recommend alternating skeins for your projects to remain consistent throughout even if the skeins look similar. 

Exchanges will be accepted within 14 days of your original purchase date. Buyer is responsible for all shipping charges incurred. If an item is returned, buyer is responsible for all shipping charges incurred. Items must be in original condition; e.g. not used, crocheted, or knit with. 

For refunds and exchanges, please email us at purlandply@gmail.com.

 


Other Questions?

Please direct all other questions to our contact us page, or send us an email to purlandply@gmail.com